SUPPORT2018-11-07T15:38:51+00:00

CUSTOMER SUPPORT

From the initial enquiry you make with McQuaid Engineering Ltd, right through to when you receive your finished product, our dedicated team will be with you each step of the way. We take great pride in our customer service, providing world class support, delivering 100% customer satisfaction. Our committed customer support team is equipped with the experience and thorough industry and product knowledge to help assist you, whatever the nature of your enquiry.

From someone with a query wishing to find out more about McQuaid Engineering Ltd. and our product offering, to our existing customers, we are dedicated to making your life easier. Whether you are looking to install or commission a single machine or multiple pieces of equipment, our technicians are there to support you at every step of the process. From feasibility and project management to system configuration and training we can handle the installation and commissioning of equipment from start to finish. We offer our customers a complete design to installation service anywhere in the world.

McQuaid Engineering Ltd on site at quarry

SPARE PARTS

At McQuaid Engineering Ltd. we know the importance of quick turnarounds when you have a breakdown on site. Manufacturing our own components means that we always have a supply of spare parts, so if the need should arise; you can keep production on schedule and minimise costly, unscheduled downtime by getting them direct from us, when you need them.

When it comes to parts, our focus is on quality, service and value. Our spare parts operation is designed to deliver total peace of mind and keep your business running smoothly. With a dedicated customer representative and technical support team on hand, you will always have your own go-to person.

Reduce your downtime with McQuaid certified components that deliver a long and reliable life, and reduce risk of injury with fewer repairs needed. McQuaid spare parts keep your machinery working at peak performance and maximize its resale value.  You can be assured that our spare parts have superior durability and ease of fit due to the raw materials and the high quality precision manufacturing.

AFTER CARE

Receiving your new McQuaid Engineered product is just the beginning of your relationship with us. Our comprehensive aftersales solutions cover installation and commissioning of booms, technical trouble shooting and spare parts for all our products.  We offer the highest level of customer care, staying in contact with each customer until their situation is resolved.​

We understand that time is money, and that even with regular evaluations and mechanical audits of your equipment, unanticipated downtime can occur. Long equipment life, peak performance and safe operation are dependent on a thorough understanding of equipment and maintenance procedures.  Our comprehensive service ensures that our customers get the professional support and technical advice they need, when they need it.

At McQuaid Engineering Ltd. we can take care of the installation and commissioning of boom systems for all our customers, worldwide. From the primary planning stage, organising equipment and manpower, implementing the project on-site to carrying out follow up meetings with your staff, our team can oversee each step of the process to ensure that installations are on time and under budget. We will keep in close contact with our customers throughout the process to ensure that everyone is on the same page in terms of budget, safety and installation times. After installing any new boom system, we will conduct rigorous on-site testing to ensure that the system is working to maximum productivity.

When your equipment is installed and running, we remain accessible and are there to support your needs. We can deliver employee training programs based on our expert knowledge and expertise, aligned with safety and maintenance training in accordance with global best practices.